The Role Of The Position
You will wow your customers with an exceptional guest experience while achieving all your KPIs. You will inspire dining team members to excel and strive for continuous improvement.
About the company
At Merlin, every day we welcome the world to our amazing attractions and resorts, and we want to reflect that same multicultural mix in our business. We strive to create a broad and diverse workplace where people can be themselves, have the same opportunities and grow together – because everyone matters at Merlin! Together, we work to create a workplace where everyone feels valued, regardless of age, race, gender, disability or sexual orientation. While we understand that we will always be learning and improving, our goal is to be the most inclusive and flexible employer in our industry.
FOOD AND BEVERAGE SHIFT LEAD
- Collaborate with our retail managers to achieve food and beverage industry objectives.
- Help lead a great team by coaching and ensuring all team members meet consistent standards.
- Benchmark your mystery shopping program to ensure you delight your guests with exceptional customer service.
- Drive sales over budget targets by helping to develop new experiences, promotions, and expand product lines
- At least 2 years of experience in food and beverage.
- Experience with guest service. Enjoy at a tourist attraction, theme park, museum, entertainment venue, hotel or theater.
- Excellent communication and motivational skills. Demonstrated ability to work on multiple projects simultaneously and multi-task as needed.
- Perform all loss prevention procedures.
- Complete all inventory management processes.
- Oversee the visual appeal of all in-store outlets and attractions, ensuring the highest standards and making recommendations for improvement.
- Plan, organize and maintain standards in your catering department or region through weekly standards reviews.
- Always make our guests happy. Live and breathe the Merlin way and lead by example.
Compensation & Perks:
- In addition to PTO, you can also enjoy great benefits including 401(k)s, Merlin Magic Passes, discounts at our stores and restaurants, online LEGO discounts and more!.
- Merlin Entertainment’s Midway Division includes iconic attractions like Madame Tussauds, LEGOLAND Discovery Center, Peppa Pig and more! Merlin is a company where joy flows through every job, new teammates become old friends and summer jobs mean memories that will last forever. We offer fun, flexible schedules and part-time work is 100% rewarding.
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